In order to provide high quality and efficient information service to you, to improve our service quality, we make the following solemn promise, please supervise our services work.
1, service target
Let customer satisfaction, let the customer rest assured, put one's heart and soul into customer service, continuous improvement, and constantly improve the quality of service
2, service attitude
Primary responsibility: the first interview personnel, must ensure that provided the solution related matters or the way;
Joint consultation personnel must use civilized language, code words, handling customer inquiries matters properly;
Bland, with no customer dispute.
3, service time
The network service: the company website running time is 7X24 year uninterrupted operation
Someone on duty time service:
National statutory working days: the statutory working hours all day service
Over the weekend, holiday and Festival: All Star customer enjoy the business manager or service specialist point-to-point directional service
4, service acceptance and settlement
2 hour telephone < reply
1 working days email <
Customer information recovery rate 100%
5, acceptance and solve technical support
Use common sense issues < 30 minutes
1 days of work a simple question "
3-5 working days for complex problem <
For various reasons can not solve the problem to the user and explained.
6, a promise of secrecy
We respect the user's privacy, to provide you with the project information, we will be kept strictly confidential, unless the terms of confidentiality regulations permit or regulations mandate, we will not disclose, nor be used for other purposes such as business and competition profit.